Returning an Item
If you have a return please email firstname.lastname@example.org detailing your return. We will need your order number, the SKUs of the items you wish to return and the reason for the return. Once your return is accepted please follow the below process
Returns can be returned in person in either one of our showrooms however if you are sending them by post please return to:
Nova of London
191-193 Commercial Road
London E1 2BT
Please complete the Returns form and pop it in your parcel. If you don’t have a printer please put a note in your parcel with your order number and SKUs of the items being returned and a brief explanation giving reason for the return. If parcels are received without a note in the parcel we will be unable to process the return.
Our returns are processed weekly on a Friday so parcels received from Friday to Thursday will be processed on the Friday.
Returns will be refunded back to the original method of payment. Please note that if returns are brought back to our showrooms they will not be able to process your refund in person, the refund will follow in the same way as above.