FAQs

REGISTRATION

 

Do I need a VAT number to register?

No.  If you are an EU customer, you will need a valid VAT number to be exempt from taxes however you do not need a VAT number to purchase from us.  The system will need you to input something into the field so Not Applicable can be put to submit the registration. 

 

When will my registration be approved?

We aim to approve all registrations within 24 hours. 

 

I am starting up and don't yet have my registered details.  Can I still register?

Yes.  Please put your home or shop premises as the address to allow you to register.  Also it helps us if you put as much information as possible in the registration page to allow us to approve your account quickly

 

ORDERING

 

What is your minimum spend?

We don’t have one!  You can order as many packs as you like!

 

I have just placed an order and now I have seen something that I would love to add on my order?

No problem!  As long as your order has not shipped, we can combine your orders in the same box.  Please place another order and select the click and collect option so you don’t have to pay shipping twice and we will combine your orders. 

 

A style has disappeared off your website.  Does that mean it’s sold out?

It does, however we may still have very limited quantity available in our showroom.  Please contact our London showroom to see if anymore is still available.

 

Am I able to split a pack and only order certain sizes/colours?

No, all of our items come in the ratio listed. 

 

Can you send out samples?

We are unable to send out samples however you can purchase a pack to trial the style or you can visit one of our showrooms in London or Manchester to have a look at our samples. 

 

DELIVERY

 

When can I expect delivery?

We generally dispatch 99% of our orders on the same day if placed before 2pm.  Even if you don’t make the cut off, we still try and best to get it out the same day.  The delivery times stated on the shipping page are from the date of dispatch not from the date of ordering. 

 

Where do you ship and what does it cost?

We ship worldwide and the cost is dependent on the weight of your order.  The shipping cost will be calculated at checkout. 

 

RETURNS

 

What is your returns policy?

We are able to take back items which are faulty however we are unable to take back items for any other reason. 

 

How can I return my items?

You can drop them into our London or Manchester showroom or you can send them back to us by post to our London Showroom